We are a private billing practice and payment on the day is required.
Our Practice bulk bills children under the age of 16 years and holders of Veteran Affairs entitlement card (DVA).
A discount is given to pension and health care card holders. On the spot Medicare rebates are available.
Please note that additional fees are incurred for surgical procedures, vaccines and tests including: pregnancy testing, ECG, spirometry, audiometry and other tests.
Reception, when applicable, will notify you at a time of booking if you can expect to pay a higher fee, i.e. for procedures, booking long consultations, vaccinations etc.
Consultations are by appointment and 15 minutes appointments are allocated. If you have multiple issues or a complex problem we advise that you book a longer appointment, please inform Reception when making your booking.
Please advise Reception if you have a medical situation requiring same day appointment. We do keep a few appointments available for urgent problems each morning and afternoon.
Surgical procedures, pre-employment, insurance and other medicals will always require a longer appointment. Please inform Reception at the time of booking so we can allocate appropriate time and resources.
While we try to avoid running late, complex medical problems, interruptions or unforeseen medical emergencies may cause unavoidable delays and we apologise for any inconvenience. We recognise your time is important and we encourage patients to ring prior to their appointment to check if the Doctor is running on time.
If you have a life threatening emergency you should call 000 for the ambulance.
To ensure optimal medical care, a review of your medical condition may be required before a repeat prescription or referral can be provided.
However, in some circumstances, this may not apply (e.g. lost prescription) and an administration fee will be charged for the service. Please note, that there would be an extra charge if you require the script to be sent directly to your preferred pharmacy. Please allow up to 48 hours before collection.
Specialist referrals cannot be requested over the phone and will not be provided without prior consultation.
Home visits and After Hours Care
Home visits are not routinely provided. However, under certain circumstances, and by prior approval this service may be provided to our regular patients within the local area if their medical condition prevents them from being able to attend the clinic.
After Hours Care is provided by agreement with the Call Doctors Home Visit Services. Should you need assistance after hours please phone Call Doctors Home Visit Services on 1300132929.
In most circumstances, we require patients to make a return appointment to discuss results. This will provide opportunity to discuss the outcome of your tests with a Doctor and to organise appropriate follow up when required. If you do not wish to arrange a review appointment, you can ring the clinic Monday to Friday between 1 pm and 2 pm to find out the results.
All patients are responsible for obtaining the results of any investigations performed. If you have not been contacted within seven (7) days of having any test performed please phone Reception to ensure we have received your results and if any follow-up is indicated.
The Practice offers a reminder and recall system to provide systematic preventative and comprehensive care. Our recall system uses both electronic/telephone and traditional mail. Please advise if you do not wish to be registered in the practice systems.
Telephone Access and Emails
Should you wish to speak with your Doctor you may leave a message with reception or talk to one of our practice nurses. Please note, generally practice staff will not interrupt a consultation unless the problem is deemed urgent.
If the call is regarding a medical condition, it may be more appropriate to make an appointment with a Doctor.
Please note that our email address should not be used for clinical enquires, requests or private information as it is not a secure messaging system.
Transferring medical records
If you would like to have your medical records transferred to us from another medical centre please ask one of our reception staff and this will be organised for you. Please be aware that most medical centres charge an administrative fee to transfer medical records.
For patients who speak languages other than English, a telephone interpreter services are available if needed.
Translation and Interpreter Service phone number 131 450. It is free service and available 24 hours a day.
Further information about this service is available at https://www.tisnational.gov.au
Free interpreting service is available for patients who suffer hearing or speech impairment.
Contact detail are 1800 246 945 or website www.nabs.org.au
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
This Practice follows the “Code of Practice for the Management of Health Information in Medical Practices” developed by the Royal Australian College of General Practitioners (RACGP). This means that your personal health information is kept private and secure. The approach used in the Code is consistent with the provisions of the Federal and State Privacy Legislation.
We aim to provide a professional, quality and caring medical service for our patients. If you have any concerns, complaints or suggestions about any aspect of our service, we need to hear about it and we encourage patients to complete our anonymous Patient Feedback Form. If you have any concerns, please ask to speak to the Practice Manager.
We take any complaint very seriously and use it to foster improvement in our staff and our clinic overall.
For further advice regarding health service related complaints, please contact the Office of Health Health Complaints Commissioner
Call 1300 582 113 between 9 am and 5pm, Monday to Friday.
Albury Central Medical Clinic is formally accredited against the RACGP Standards. This means the clinic meets standards set down by the RACGP and by the independent accreditation body QPA to ensure high quality care is provided.