We are a private billing practice and payment on the day is required. We do bulk bill children 15 years and younger. Patients who have a DVA Gold or White card are covered under Veterans affairs for their consult.
Current consultations fees:
Standard Consult $78 Long Consultation $118
A $10 discount is given to pension and health care card holders. On the spot Medicare rebates are available.
Reception, when possible, will notify you at time of booking if you can expect to pay a higher fee, i.e. for procedures, booking long consultations, vaccinations etc.
Consultations are by appointment. 15 minutes is allocated for a normal appointment. If you have multiple issues or a complex problem then a longer appointment should be booked, please discuss this with the receptionist when making your appointment.
Please tell the receptionist at the time of requesting the appointment if the problem is URGENT - for example chest pain or severe asthma. Please also advise reception if your appointment is a workcover consultation or medical assessment so appropriate time and resources can be allocated.
Where possible we will offer you an appointment with your regular doctor, however from time to time this is not always possible. If your regular doctor is not available you will be offered their next available appointment, or another available doctor if the matter is more urgent. All doctors in the practice will have access to your medical record.
While doctors try to avoid running late, complex medical problems, interruptions or unforseen medical emergencies may cause unavoidable delays. We recognise your time is important & apologise for any delays & inconvenience caused.
If you have not attended the surgery in the past six months or if the prescription you are requesting is one that needs regular reviews the Doctor may require you to make an appointment. Alternatively, you will need to allow 48 hours for the repeat script and there will be a fee of $15.00. There is an extra $5.00 charge if you require the script to be sent directly to your pharmacy.
Specialist referrals cannot be requested over the phone. You must see your doctor prior to your specialist appointment to arrange a referral. The referral has valuable information about why you need to see the specialist and a lot of the information that they need to help you further. It takes time and attention to be done well for your best outcome.
Home visits and After Hours Care
Home visits are available for regular patients who live within 10km radius from the practice whose medical condition prevents them from attending the practice. If you need a home visit please advise our reception staff who will see if it can be arranged. Home visits are at the discretion of your usual GP. It is preferable to attend the surgery where the appropriate equipment is available for a full and comprehensive examination. For After Hours Care, Please phone Call Doctors Home Visit Services on 1300132929. Please see reception for a flyer.
All patients are responsible for obtaining the results of any investigations performed. If you do not hear from the clinic regarding your results please do not assume they are normal.
Pathology results may be provided over the phone via of one our nurses. The nurses are available weekdays between 1pm to 2pm, by phoning 0260215555. The nurse may advise you that your doctor has requested you to attend for a follow up to discuss your results. X-rays, ultrasounds, CT and MRI scans all require a follow-up appointment with the doctor to receive these results and will not be discussed with you over the phone. Please book a follow up appointment once you have your referral.
We have a reminder and recall system in place, so we can contact you in regards to making an appointment for follow up of test results and preventative health services such as immunisations, blood tests or annual health checks that are of benefit to you. The practice automatically enrols you in this and you will receive reminders via SMS, Telephone or a posted letter. Please advise your doctor if you do not wish to receive reminders.
Telephone Access and Emails
Messages for the GP’s can be left through our reception team during normal surgery hours, please note they do not conduct consultations over the phone. If you have a question regarding your health or the health of others please ring the practice to make an appointment. If your query is urgent a nurse is available for triage and she can speak to your doctor wherever possible between patients. It is important to understand it is preferable to schedule an appointment to discuss medical problems with the doctor in person so that they can provide you with the best possible care. Our email address should not be used for clinical enquires, requests or information as it is not a secure messaging system.
Transferring medical records
If you would like to have your medical records transferred to us from another medical centre please ask the receptionist and this will be organised for you. Please be aware that most medical centres charge a small fee to transfer medical records to cover the cost of printing and postage. Our practice charges $30 to transfer your medical records to another practice. This is to cover the printing and postage costs.
For patients who speak languages other than English, a telephone interpreter service can be used by dialing Translation and Interpreter Service phone number 131 450.
If you suffer a hearing, speaking & visual impairment you may wish to use the free service ‘National Relay Service’ phone number 133 677.
We aim to provide a professional, quality and caring medical service for our patients. If you have any concerns, complaints or suggestions about any aspect of our service, we would appreciate hearing about them and encourage patients to complete our Patient Feedback Form and place it in the box at reception.
If you feel you have an issue that needs to be addressed outside of this practice, you can call The Health Care Commission (HCCC) which is an independent body that deals with complaints about health service providers in NSW. It receives complaints about individual health practitioners such as general practitioners, nurses, dentist, massage therapists or counsellors as well as complaints about health organisations such as hospitals, medical centres, or practices. Please refer to their website or for more information call 1800 043 159 or write to the HCCC at Locked Bag 18 Strawberry Hills NSW 2012